AFTER-SALES SERVICE
After-Sales Service
A comprehensive after-sales support system for peace of mind with every purchase.
Warranty
All products come with at least 1 year warranty, up to 5 years for custom items.
Easy Returns
7-day no-reason return, free on-site repair for quality issues.
Dedicated Support
Dedicated after-sales team, 7x12 hours online support.
Process
01
Apply Online
Submit an after-sales request through the order page or hotline.
02
Confirmation
Confirm the after-sales plan within 1 business day.
03
On-site Service
Professional technician for pickup, repair or replacement.
04
Feedback
Satisfaction survey after service completion.
Warranty Details
| Category | Warranty | Service |
|---|---|---|
| Furniture | 3 years | Repair, Replacement |
| Textiles | 1 years | Exchange, Return |
| Lighting | 2 years | Repair, Replacement |
| Custom Items | 5 years | Lifetime Maintenance |
Need After-Sales Help?
Contact our after-sales team for professional assistance.